If you have a comment, suggestion, question, or complaint, feel free to contact us through our Feedback page. We make every effort to respond to all e-mail messages within one business day.

Cancellation Policy

If you need to cancel a scheduled appointment, we ask that you give us at least 24 hours notice. Appointments cancelled with less than 24 hours notice will be charged a $30.00 cancellation fee in addition to any mileage surcharge fee.

We accept cash, and checks directly. We also accept credit cards through PayPal services. We will charge a $30.00 fee if your check is returned for any reason.

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Hardware, Software, and Labor Warranty Service Policy

All hardware and software sales are covered by the manufacturer and/or reseller's original warranty. Please let us know of any problems right away, as most warranty policies are time-sensitive!

We are not a parts supplier or wholesaler. We may purchase hardware and/or software on your behalf from a variety of local resellers depending on price and availability for a 10% handling fee. We will clearly explain the applicable reseller's warranty to you before we make any purchase on your behalf. Once the item has been purchased and installed, you are responsible for ensuring compliance with the reseller or manufacturer's original warranty. Should a part fail within the applicable warranty period, we will obtain a replacement part on your behalf, but please note that there may be fees (e.g., restocking, shipping, etc.) charged by the reseller or manufacturer to obtain warranty service and that you are responsible for payment of those fees. We will notify you of any such fees and obtain your approval before ordering a replacement item.

If any new hardware item that we purchased and installed should fail within 30 days of purchase, we will install a replacement part with no charge for labor. Should the part fail after 30 days but within one year of purchase, we will waive the one-hour minimum billing and charge you only for actual labor time spent replacing the part, at our standard billing rate. Service for refurbished, used, and customer-supplied parts failures, or for parts failures after one year from the original service date, will be billed at our standard labor rate.

We will always purchase new parts unless you specifically ask us to use refurbished or used parts. We will install customer provided hardware or software, but please note that we cannot provide any warranty for customer-supplied hardware or software unless it is still in the original, unopened packaging. We also cannot guarantee compatibility for customer supplied hardware or software. Please make sure the item you are going to purchase is compatible with the rest of your system.

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Refund and Return Policy

We want you to be a happy, satisfied, return customer. Please let us know immediately if we have not met your expectations or have not fully resolved your particular issue. We will do our best to ensure your satisfaction. Mileage surcharges are not refundable.

Hardware and software returns are subject to the policies of the manufacturer and/or reseller. Please let us know of any problems right away, as most return policies are time-sensitive! We will clearly explain the applicable reseller's return policy to you before we make any purchase on your behalf. Please note that there may be fees (e.g., restocking, shipping, etc.) charged by the reseller or manufacturer if you want to return an item and that you are responsible for payment of those fees. Shipping and labor charges are not refundable.

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Privacy Policy

We collect your mailing address, phone number, and e-mail address for our records and our use only. Your information will not be released to anyone for any reason with the exception of transfer of ownership of this business to another qualified company so that you may continue to receive the experienced service you are accustomed to, or unless required by law. We may contact you via e-mail periodically to inform you of special services we are offering, unless you ask us not to.

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Referral Policy

If you are happy with our service, please tell a friend. We will give you and your referral a 20% labor discount on your next service call for each new business referral who purchases any service from us, limited to one referral discount per service call. This discount may not be combined with any other offer or special. For more information see the 20% Discount for Referral section on our Pricing page.

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Limitation of Remedies and Damages

Customer agrees that under no circumstances shall Paradigm Concepts LLC, or any of its affiliates have any liability whatsoever for any compensatory, punitive, special, indirect, incidental, or consequential damages, including, but not limited to, loss of profit or revenue, loss of use, lost production, lost data, or cost of replacement hardware or software.

Customer acknowledges and agrees that the performance of certain repair services to customer's hardware by Paradigm Concepts LLC, or any of its affiliates may void certain warranties provided by the manufacturer of such hardware. Customer acknowledges and agrees that under no circumstances shall Paradigm Concepts LLC, or any of its affiliates have any liability whatsoever for any actual, compensatory, punitive, special, indirect, incidental, or consequential damages as a result of the voiding of any such warranties.

The warranties set forth above are in lieu of all other warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, all of which are expressly disclaimed.

We reserve the right to refuse service to anyone.

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